jaeeta Privacy Policy

1. Data We Collect

jaeeta collects personal data from players operating in Bangladesh through several touchpoints: account registration, deposit and withdrawal transactions, gameplay activity, customer support interactions, and voluntary communications such as survey responses or promotional opt-ins. The categories of data we collect are described below.

Identity & Contact Data — When you register an account on jaeeta, we collect your full legal name, date of birth, email address, and the mobile number linked to your preferred payment method (bKash, Nagad, Rocket, or Upay). This information is required to verify your identity, create your account, and comply with our age verification obligations.

Financial Data — We collect transaction records including deposit amounts, withdrawal requests, bonus activity, and account balance history. We do not store full bKash or Nagad wallet numbers; only anonymised transaction reference identifiers provided by the payment processor are retained on our servers.

Identity Verification Documents — Where KYC verification is required, we may collect copies of your national identity card (NID), passport, or other government-issued identification. We may also collect proof of address documents such as utility bills or bank statements. These documents are stored in encrypted form and reviewed solely by authorised compliance staff.

Technical & Usage Data — jaeeta automatically collects certain technical data when you access the platform, including your IP address, device type, operating system, browser type, session timestamps, pages visited, games played, and in-game event data. This data is used for fraud detection, security monitoring, and improving platform performance.

Communications Data — If you contact jaeeta's support team via live chat or email, we retain records of those communications, including the content of your messages and any attachments you provide, for customer service quality assurance and dispute resolution purposes.

Marketing Preference Data — If you have opted in to receive promotional communications from jaeeta, we retain your marketing preferences and track whether you have opened emails or clicked promotional messages. You may withdraw this consent at any time by contacting support.

2. How We Use Your Data

jaeeta processes your personal data for the following specific purposes. We do not use your data for any purpose that is incompatible with those listed here without first obtaining your explicit consent or updating this Privacy Policy with reasonable notice.

Purpose	Data Used	Necessity
Account creation & maintenance	Identity, contact, login credentials	Essential — contract performance
Age & identity verification (KYC)	Identity documents, date of birth	Essential — legal obligation
Processing deposits & withdrawals	Financial transaction data	Essential — contract performance
Fraud prevention & security monitoring	Technical data, IP address, session logs	Essential — legitimate interest
Customer support & dispute resolution	Communications data, account history	Essential — contract performance
Responsible gaming monitoring	Gameplay data, deposit frequency	Essential — legal & ethical obligation
Promotional communications	Contact data, marketing preferences	Optional — consent-based
Platform analytics & improvement	Aggregated usage & technical data	Legitimate interest — anonymised

jaeeta will never use your personal data to make fully automated decisions that produce significant legal effects on your account without the possibility of human review. Where automated systems flag an account for fraud or responsible gaming concerns, a compliance officer will conduct a manual review before any permanent action is taken.

3. Legal Basis for Processing

jaeeta processes your personal data on one or more of the following legal grounds, depending on the specific processing activity in question:

• Contract Performance: Processing your data is necessary to fulfil our contractual obligations to you as a registered player — including operating your account, processing transactions, and delivering the gaming services you have requested.
• Legal Obligation: Certain processing activities — in particular, age verification, KYC identity checks, and anti-money-laundering (AML) record-keeping — are carried out because jaeeta is legally required to do so as an online gaming operator.
• Legitimate Interests: jaeeta processes technical and usage data on the basis of legitimate business interests, including platform security, fraud detection, and aggregate analytics that help us improve the service for all players. We ensure that our legitimate interests do not override your fundamental privacy rights.
• Consent: Where processing is not strictly necessary for the above purposes — such as sending you promotional emails, personalising game recommendations, or placing non-essential cookies on your device — we will ask for your explicit consent and provide an easy mechanism to withdraw it at any time.

4. Data Sharing & Disclosure

jaeeta does not sell, rent, or trade your personal data to any third party. However, in order to operate the platform and deliver services to you, we do share certain data with trusted third-party partners under strict contractual data processing agreements. All third parties who receive jaeeta player data are required to handle that data securely and solely for the specific purpose for which it was shared.

The categories of third parties with whom your data may be shared are as follows:

• Payment Processors: bKash, Nagad, Rocket, Upay, and card network processors receive the transaction data necessary to execute your deposits and withdrawals. They operate under their own published privacy policies and are responsible for the security of data within their own systems.
• Game Providers: Software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session identifiers and game event data for the purpose of delivering their games and resolving technical disputes. They do not receive your full personal profile.
• Identity Verification Services: Third-party KYC providers may receive copies of your identity documents to perform automated document checks. These providers are contractually bound to process your documents solely for verification and to delete them after the check is complete.
• Fraud Prevention & AML Partners: jaeeta uses third-party risk monitoring tools that process IP addresses, device fingerprints, and transaction patterns to detect and prevent fraud. Data shared with these partners is processed under strict data processing agreements.
• IT Infrastructure Providers: Cloud hosting and server infrastructure providers may have access to data stored on their systems by virtue of operating the infrastructure. These providers do not access or use your data independently.
• Legal & Regulatory Authorities: jaeeta may be required to disclose player data to law enforcement authorities, regulatory bodies, or courts in response to lawful requests, subpoenas, or legal proceedings. We will notify affected players of any such disclosure unless we are legally prohibited from doing so.

5. Cookies & Tracking Technologies

jaeeta uses cookies and similar tracking technologies to operate key platform functions and to understand how players use our site. A cookie is a small text file placed on your device when you visit a website. Some cookies are essential for the site to function; others are used for analytics or personalisation and require your consent.

The following categories of cookies are used on the jaeeta platform:

• Strictly Necessary Cookies: These cookies are required for the platform to function. They manage your logged-in session, maintain your account security token, and store your language and currency preferences. These cannot be disabled without breaking core platform functionality.
• Analytics Cookies: We use anonymised analytics data to understand which pages are most visited, how players navigate between games, and where technical errors occur. This data is aggregated and cannot be used to identify individual players.
• Functional Cookies: These cookies remember your preferences — such as your preferred deposit method or your last visited game category — to personalise your experience on subsequent visits.
• Responsible Gaming Cookies: These cookies store your active session time data, deposit limit settings, and self-exclusion status locally on your device to ensure that responsible gaming tools function correctly across browser sessions.

You may manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will impair your ability to log in to your jaeeta account and use core platform features.

6. Data Retention

jaeeta retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal obligations. The following retention periods apply as a general guide:

• Account data and transaction records: Retained for the lifetime of your account plus a minimum of five years following permanent account closure. This is necessary to comply with anti-money-laundering record-keeping requirements.
• KYC identity documents: Retained for the lifetime of your account plus five years following closure. Original document images may be deleted earlier once a verified status has been confirmed and recorded.
• Customer support communications: Retained for three years from the date of the last relevant interaction, or until any related dispute is fully resolved, whichever is later.
• Technical and session log data: Retained for up to 12 months from the date the session was recorded. Aggregated and anonymised analytics data may be retained indefinitely.
• Marketing preference data: Retained until you withdraw your consent to receive marketing communications, at which point we will suppress your records within 30 days.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be associated with any individual player.

7. Your Privacy Rights

As a jaeeta player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat inside your account dashboard or by emailing [email protected]. We will respond to all valid requests within a reasonable period, and in any event no later than 30 days from receipt.

• Right of Access: You may request a copy of all personal data that jaeeta holds about you. We will provide this in a clear, readable format at no charge.
• Right to Rectification: If any of your personal data held by jaeeta is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details such as your email address directly from your account settings panel.
• Right to Erasure: You may request that jaeeta delete your personal data. We will comply where there is no overriding legal or contractual reason to retain it. Please note that data subject to legal retention obligations (such as AML transaction records) cannot be deleted before the retention period expires.
• Right to Restrict Processing: You may request that jaeeta temporarily suspend the processing of your data while a query or complaint is being investigated, or if you contest the accuracy of your data.
• Right to Data Portability: You may request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, in particular direct marketing. We will cease that processing immediately upon receipt of a valid objection, unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to the withdrawal.

8. Data Security Measures

jaeeta implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures are reviewed and updated on a regular basis to keep pace with evolving security standards.

Our current security measures include:

• SSL/TLS Encryption in Transit: All data transmitted between your device and jaeeta's servers is encrypted using SSL/TLS protocols. The padlock icon in your browser's address bar confirms that your connection to jaeeta.net is secure.
• Encryption at Rest: Sensitive data stored on jaeeta's servers — including KYC documents and financial records — is encrypted at rest using strong encryption standards.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. Staff members who do not require access to personal data as part of their role do not have it. All internal access is logged and audited.
• Intrusion Detection Systems: jaeeta's infrastructure is monitored 24/7 by automated intrusion detection and prevention systems that flag and respond to suspicious access patterns in real time.
• Regular Security Assessments: jaeeta conducts periodic vulnerability assessments and security reviews. Critical vulnerabilities identified are addressed with high priority.
• Incident Response Plan: In the event of a data security incident affecting player data, jaeeta has a documented incident response plan. Affected players will be notified without undue delay where the incident is likely to result in a high risk to their rights and freedoms.

While jaeeta takes all reasonable steps to protect your personal data, no system is completely immune to risk. Players are encouraged to use strong, unique passwords for their jaeeta account, enable any available two-factor authentication, and to contact support immediately if they suspect their account credentials have been compromised.